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Create powerful Agentforce
AI agents in Salesforce

    Schedule Agentforce Demo

Home / Services / Salesforce AgentForce

Create powerful Agentforce
AI agents in Salesforce

    Schedule Agentforce Demo

Activate Salesforce AI agents for customer success with our certified experts

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An Agentforce agent is a proactive, autonomous application designed to deliver specialized, 24/7 support to employees or customers. Equipped with deep business knowledge tailored to their role, Agentforce agents efficiently execute tasks, resolve queries, and provide actionable insights, making them indispensable for modern organizations.

Empower your teams and customers with Cymetrix, a Salesforce partner Company specializing in Agentforce. Deliver a seamless experience across all touchpoints, websites, CRM, mobile apps, Slack, or other platforms, our team will help you deploy agents that seamlessly handle routine tasks, deliver real-time support, and proactively resolve issues. Built for adaptability, our custom AI agents ensure a unified experience across self-service portals, messaging platforms, and internal applications, enhancing operational efficiency and user satisfaction.

At Cymetrix Software we're not just a Salesforce partner company, we also leverage in-house AI/ML expertise to craft solutions tailored to your unique business needs. Agentforce doesn’t just assist your service agents—it transforms customer interactions and employee workflows alike, enabling faster resolutions, higher productivity, and superior user experiences.

Are you Agentforce ready? Schedule a demo with a trusted Salesforce Partner company to find out. Let us help you unlock the potential of AI agents for your service teams and beyond!

Talk to our experts

Our Salesforce Agentforce Services

Build custom AI agents that deliver exceptional support to both customers and your team.

Agentforce readiness assessment

Curious if you're Agentforce ready? Our readiness assessment helps you evaluate your current infrastructure, workflows, and service goals to identify areas where Agentforce can make the most impact. From integration capabilities to task automation potential, we provide a comprehensive analysis to ensure a smooth transition and maximum ROI.

Agentforce Demo and workshops 

Experience the power of Agentforce firsthand with our interactive demo and hands-on workshops. Discover how AI agents integrate seamlessly with your platforms—be it your CRM, website, or mobile app—and transform support for employees and customers alike. Ready to reimagine support? Book your demo today!

AI and workflow Automation Consulting

Through our AI and Workflow Automation Consulting, we help our clients identify effective ways to automate tasks across different processes using Agentforce's AI agents. From optimizing your sales cycle to customer journeys, we design workflows that leverage AI agents to deliver maximum value using customer data grounded in your CRM.

Develop & Deploy AI Agents

We specialize in building tailored autonomous AI agents that cater to the specific needs of businesses across various industries. Whether you need a Sales Agent or a Personal Shopper Agent, we provide complete customization using Salesforce’s Flow, Prompts, and API integrations. By customizing AI agents to align with your business goals, we enable smarter, faster operations with minimal human intervention.

Agentforce Integration Services

At Cymetrix, we offer expert Agentforce Integration Services to ensure that your business can fully leverage the power of autonomous agents within your Salesforce ecosystem. It doesn't matter if you're using Sales Cloud or Marketing Cloud, we ensure smooth integration across your workflows. This enables seamless automation of processes allowing your business to run smarter, faster, and more efficiently.

Data Integration & Analytics

With our Data Integration and Analytics services, we seamlessly integrate Agentforce with your company’s internal systems, such as ERP, CRM, and data warehouses. This allows AI agents to pull from a rich database of information, driving better, more personalized insights.

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Multimodal AI Agents and Solutions

With our deep expertise in AI and ML, we can help you build custom AI agents that can process various forms of input (text, images, videos) to handle complex customer inquiries, troubleshoot issues, or engage in richer customer experiences.

Training and AI Adoption Strategies

We can also offer training for companies to understand how to use AI agents effectively and ensure high adoption rates. This could include ongoing support, performance monitoring, and adjustments as the AI solutions continue to scale alongside your business.

Smart AI Agent Implementation for Smarter Business Functions

Service Agent

Transform customer support with Service Agents that autonomously engage across channels. Resolve cases swiftly, draft summaries, and create knowledge articles using CRM data. Empower agents to deliver personalized, efficient service faster than ever.

Sales Agent

Drive sales efficiency with Sales Agents that handle inquiries, schedule meetings, and follow up on leads—all powered by your business data. Keep your sales cycle moving with dynamic task generation and seamless prospect engagement across all touchpoints.

Commerce Agent

Enhance the buyer journey with Commerce Agents that personalize shopping experiences across all channels. From product discovery to recommendations, these agents guide customers seamlessly, ensuring faster purchases and a delightful shopping experience.

Marketing Agents

Enhance interaction with Marketing Agents that deliver real-time, personalized content across email, mobile, and web. These agents ensure every interaction aligns with customer preferences, helping marketers create meaningful connections and drive results.

Agentforce for Data Cloud

Maximize the power of first-party data with Agentforce for Data Cloud. Deliver hyper-personalized experiences by integrating AI-driven insights directly into customer interactions, boosting engagement, and fostering stronger relationships.

Agentforce for Slack

Bring AI-powered support to your teams with Agentforce for Slack. Enable instant issue resolution, data access, and task execution—all within Slack. Boost productivity and collaboration with intelligent agents built for your workspace.

Agentforce for Tableau

Reimagine data exploration with Agentforce for Tableau. Access AI-powered, conversational insights, generate instant visualizations and uncover answers to complex data queries effortlessly. Transform decision-making with intuitive, real-time data analysis.

Custom Platform Agents

Tailor AI agents to your specific business processes and deploy custom AI agents. Whether automating unique workflows or providing role-specific insights, these agents adapt to your platform, streamlining operations and achieving business goals seamlessly.

How Cymetrix Powers 
Brand Success?

AI-powered AgentForce solutions for every industry

Address your industry-specific challenges with our AgentForce solutions and explore how our expertise can help you get the most value. 

Healthcare Agent

Leverage AI agents to seamlessly interact with patients, donors, and payers to resolve inquiries, and take smart actions across each touchpoint.

Banking Agent

Deploy AI Banking Agent to proactively handle client requests, and provide personalized banking services across retail, commercial, and investment banking.

Retail Agent

Seamlessly manage your Ecommerce and Retail campaigns, interact with shoppers at every possible touchpoint 24/7, and resolve cases.

Operations Agent

Empower your team with an AI agent. Manage plan creation, track progress across teams, and deliver actionable insights grounded in your Salesforce data.

CX Agent

Empower your team with an AI agent. Manage plan creation, track progress across teams, and deliver actionable insights grounded in your Salesforce data.

Analytics Agent

Analyse customer reviews, suggest customer retention improvements, and deliver an omnichannel experience all by using CX Agent powered with your customer data.

IT Agent

Helps you keep a close eye on all security threats recommends network insights, and helps close support cases raised by customers and employees.

Finance Agent

Get real-time actionable insights on financial reporting, detecting potential fraud and investment opportunities, and resolving complex compliance issues.

How does Agentforce benefit your business?


Increased Operational Efficiency

With AgentForce, we can help you automate complex or repetitive tasks, reducing manual workload, and improving speed. This translates into increased productivity and overall efficiency.

Customization and Scalability

Whether it's automating customer inquiries, generating leads, or optimizing marketing campaigns, Agentforce can be customized to address specific requirements that fit your needs and continue to scale as per your business.



End-to-End Automation Expertise

Cymetrix's deep expertise in automation ensures that you can maximize ROI with Agentforce. Our ability to implement, optimize, and manage workflows within Salesforce guarantees seamless integration and optimal performance.

Cross-Cloud Integration

We can help you seamlessly integrate AgentForce across the entire Salesforce suite. Thus, enabling you to get a holistic AI-powered operation. By leveraging the power of multiple clouds, you can gain deeper insights, and deliver exceptional customer experiences all grounded in your Salesforce data.

Multimodal AI Capabilities

Our expertise in multimodal AI allows our clients to automate a wider variety of tasks. Agentforce agents can handle text, images, and voice data, making them more versatile than standard chatbots. This capability enables us to help clients automate tasks that require a deeper understanding of customer interactions.

24/7 Support with AI agents

With our Agentforce solutions, your customers and employees get continuous support around the clock. Thus, ensuring that customers and employees always have access to assistance needed. This eliminates the limitations of traditional customer support hours and improves overall satisfaction.

Why Cymetrix is your trusted partner
for AgentForce deployment success?


AI and ML Capabilities

It allows us to develop and deploy custom machine learning models and AI agents that are tailored to suit your specific business needs, industries, and unique customer behaviors.


Max Data Value 

With our deep expertise in Data Science and Analytics, we can offer insights into agent performance, customer interactions, build custom dashboards and reports.


Agent Optimization

 AI experts from our team can deliver constant learning and optimization of agents. We can tweak models to improve agent accuracy, automate more processes, and more.


Predictive Analytics

We can build predictive models to anticipate customer behaviors and create a library of actions that agents can take. This boosts the effectiveness of AI agents and drives better business outcomes.

Salesforce Certified Consultants 

Trusted Partner

Workforce

Certifications 

Voices of Trust and Partnership

FAQs

AI agents are built using tools like Agent Builder, a low-code platform that simplifies the creation of autonomous agents. You start by defining specific tasks or jobs the agent needs to perform. This is done by:

  • Defining topics the agent will handle.
  • Providing natural language instructions for each task.
  • Creating a library of actions that the agent can autonomously execute.

With Agentforce, developers can leverage Salesforce’s existing tools such as Flows, prompt templates, Apex, and APIs to configure agents that can understand customer interactions, reason through decisions, and act autonomously, all while adhering to predefined business guardrails.

We offer readiness assessments to evaluate your current infrastructure, workflows, and service requirements. This ensures Agentforce aligns seamlessly with your business needs and delivers maximum impact. Schedule a consultation to get started on your readiness evaluation.

Agentforce pricing is customized based on factors such as the number of users or agents supported, complexity of workflows, requirement of Agent and prompt builder, and Access to Knowledge Articles, documentation, and Trailhead. Salesforce offers scalable plans (Salesforce Foundations, Agentforce, Standard Plan, Premier Plan, and Signature Plan) to suit businesses of all sizes, ensuring you only pay for the features and capabilities you need. Contact us for a detailed quote tailored to your requirements.

Agentforce revolutionizes customer support by providing autonomous, 24/7 support across multiple platforms like self-service portals, messaging apps, and chatbots. AI Agents can:

  • Engage with customers in natural language, resolving inquiries swiftly and accurately using trusted business data like Salesforce CRM.
  • Handle customer queries autonomously within predefined guardrails, escalating complex cases to human agents when necessary.
  • Ensure that all responses are consistent with your brand's voice, making sure that even automated interactions feel personalized and professional.

By integrating Agentforce into your support system, businesses can ensure that customers get accurate, real-time support while freeing up human agents to focus on more complex, high-value tasks.

Yes, Agentforce allows you to build fully customizable AI agents tailored to your specific business needs. Using the Agent Builder platform, you can configure agents from scratch by:

  • Defining their tasks and roles.
  • Providing natural language instructions for interactions.
  • Utilizing Salesforce tools like Flows, Apex, and APIs to craft custom workflows.

This flexibility allows businesses to build agents that operate within various departments—such as customer support, sales, healthcare, finance, and more—offering specialized, autonomous assistance based on your unique requirements.

Agentforce differs from Copilot in several key ways: 

  • Autonomy: While Copilot assists users by generating suggestions and enhancing productivity, Agentforce is designed for fully autonomous operations. It can execute tasks, engage with customers or employees, and act on data-driven insights without needing constant human intervention.
  • Integration with Business Data: Agentforce agents are deeply integrated into trusted business data sources like Salesforce CRM and external databases. They can make decisions and provide responses based on this rich data, ensuring that actions are grounded in real-time insights.
  • Proactive Actions: Agentforce agents are capable of proactively managing tasks, escalating complex issues to human agents if needed, and operating continuously across multiple channels, ensuring seamless business operations 24/7.

In contrast, Copilot is typically more of a real-time assistant for completing specific tasks rather than a fully autonomous, multi-channel solution like Agentforce.