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Seamless Omnichannel
Experience from browse
to buy

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Home / Industries / Ecommerce & Retail

Seamless Omnichannel Experience
from browse to buy

Contact Experts


Transform Your Retail & Ecommerce Strategy with Scalable Omnichannel Solutions

salesforce consulting partner company usa india uk

Boost your retail and eCommerce operations with customized, scalable solutions that drive customer engagement, increase sales, and maximize ROI. Backed by over 14 years of experience and strong partnerships with Salesforce, Cymetrix specializes in delivering innovative solutions for B2B, B2C, and hybrid business models.

Our team of 115+ certified experts efficiently handle complex projects, ensuring rapid deployment while enhancing customer experiences across all digital channels and touchpoints. Let us help transform your eCommerce strategy into actionable, data-driven success.

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Craft Compelling Shopping Journeys and drive customers with Salesforce Commerce Cloud

Stay ahead of emerging Ecommerce trends and get noticed with Cymetrix and Salesforce for E-Commerce.

Personalized Experience 

Forget the days of generic shopping! Commerce Cloud treats your customers like the unique individuals they are. By remembering past purchases, it recommends products that perfectly complement their style or uncovers hidden gems they'll love. This thoughtful approach builds stronger relationships and creates an engaging shopping experience.

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Simplify order management 

Say goodbye to order fulfillment headaches. Commerce Cloud streamlines the entire process, from order confirmation to global delivery. It accelerates picking, packing, and shipping ensures efficient returns and replacements, and provides real-time tracking so you and your customers always know where your package is.

Enhance product delivery 

Gone are the days of wasting time on frustrating product hunts. Salesforce Commerce Cloud intelligently categorizes products, making it easier for your shoppers to find them. With detailed descriptions and intuitive navigation, it helps empower shoppers to browse with confidence, leading them exactly where they want to be.

Promote seasonal sales, new products

Transform your homepage into a captivating display. Commerce Cloud empowers you to showcase upcoming festive sales, exclusive promo codes, and enticing discounts.  Promote new product launches from your suppliers, further igniting customer interest.  Combine this with targeted email notifications to create a buzz around every shopping season.

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Convert casual shoppers to loyal patrons

Nurture casual browsers into loyal brand advocates. Salesforce Commerce Cloud's built-in loyalty management tools allow you to design programs that help reward repeat and loyal customers. These loyalty programs, coupled with personalized shopping experience, incentivize them to always choose you over the competition.

Uniform presence across all touchpoints

Deliver a seamless shopping experience across all possible touchpoints. Whether customers visit your website, mobile app, email, or social media pages, we will help you leverage Salesforce Commerce Cloud to ensure a consistent and engaging experience across every touchpoint, no matter where your customers shop.

Gain meaningful insights

Gain valuable insights into your customers' behavior with Commerce Cloud's robust analytics.  This intelligence allows you to tailor your marketing strategies, product offerings, and overall customer experience for maximum impact.

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Our Featured Transformation

Driving Pharma Success with Salesforce B2B Commerce Cloud

Uncover Cymetrix's customer success story, where we helped a leading pharmaceutical company using our B2B Commerce Cloud Solutions. Let us delve into the challenges faced by the client and how we used our proficiency in Salesforce Commerce Cloud to address their needs with precision.

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Our Services tailored for E-commerce 
and retail business models

Our approach goes beyond just building a platform – we focus on scalable solutions that adapt and grow alongside your business.

Business to Business (B2B)

Redefine commerce and give B2C-like shopping experiences to your B2B customers throughout their buying journey with your brand, along with complete transparency around product prices, catalogs, quotes, and seamless visibility to sales & service reps.

Business to Consumers (B2C)

Maximize conversions and sales with our deep expertise in B2C e-commerce development. Our team of certified platform developers leverages cutting-edge technology to help you deliver and create exceptional, personalized customer experiences (CX).

Business to Customers (B2B2C)

Our innovative B2B2C eCommerce approach empowers Manufacturers and distributors by building new revenue streams. We'll help you build a seamless online experience for your B2B partners, allowing them to connect directly with end consumers. 

Digital Marketplace

We're your one-stop shop for dominating the digital marketplace. Our services encompass platform development, marketing automation, multi-platform integration, catalog, and user management, all paired with robust analytics. 

Direct to Consumers (D2C)

As a Company specializing in ecommerce and retail, our innovative D2C eCommerce strategy enables you to take full control of your customer relationships. We'll help you build a seamless, engaging online experience that connects your brand to consumers. 

Our Salesforce Practices

Unleash the power of Salesforce with our deep expertise in this platform

Commerce Cloud Implementation

Implement your dream ecommerce experience with Cymetrix! We'll guide you through every step, from strategy to storefront, to create a seamless shopping journey that keeps your customers coming back for more.

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Salesforce Consulting Services 

Don't just implement Salesforce, but get the most out of it! Our Salesforce partners will become an extension of your team, helping you unlock the full potential of the platform and achieve your unique business goals.

Salesforce Integration Services 

Create a seamlessly integrated Ecommerce ecosystem with one of the top Salesforce Integrators to achieve an uninterrupted flow of information and create a consistent and connected user experience throughout all Salesforce clouds.

Salesforce Development

Unleash the full potential of your Salesforce with a trusted Salesforce development services provider. Whether you’re looking to build custom applications or enhance user experience, our expert team is here to transform your vision into reality.

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Support & Maintenance

Your Salesforce journey thrives with continuous support. Our experts are available 24/7, ensuring peak performance with Salesforce Maintenance and Support. Governance, critical issue resolution - our flexible models keep your Salesforce ecosystem smooth.

Salesforce Training

Optimize your Salesforce investment with our Salesforce training services tailored specifically to suit your operational needs. Empower your team to leverage Salesforce fully, boosting adoption and confidence. Equip your team with the skills to drive success.

Retail Cloud Implementation 

Get the most out of your retail business with #AI CRM and Cymetrix. Our team will help you build an omnichannel and personalized shopping journey that will induce your customers to come back for more.

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Our Salesforce Multi-Cloud Expertise

Our end-to-end solutions cover the entire spectrum of CRM, commerce, sales, service, customer 360, analytics, revenue, and digital experience.

Marketing Cloud

Transform your marketing campaigns into personalized journeys using Salesforce Marketing Cloud, ensuring impactful interactions and measurable results.

Commerce Cloud

Elevate your e-commerce game with Salesforce Commerce Cloud, offering seamless customer experiences across all channels, and enhancing engagement and conversion rates.  

Salesforce partners

Sales Cloud

Elevate your sales strategies with Salesforce's powerful Sales Cloud, designed to help you optimize customer relationships and drive revenue growth.

Service Cloud

Enhance customer satisfaction and support efficiency with Salesforce Service Cloud, empowering your team to provide exceptional service experiences.

Experience Cloud

Create unique and effective experiences across multiple brand touchpoints (social, mobile, web) to improve customer relations and build brand loyalty.

MuleSoft

Seamlessly connect and enhance your Salesforce experience with expert MuleSoft consulting. Elevate your CRM capabilities with streamlined integration solutions.

Community Cloud

Boost collaboration and engagement with tailored digital experiences. Our consultants ensure a cohesive and unified hub for customers, partners, and employees.

Non-Profit Cloud

Empower your organization's impact with a customized solution. Streamline fundraising, volunteer management, and program tracking to focus on driving positive change. 

Data Cloud

Personalize the customer experience by capitalizing on your first-party data grounded in your CRM with Salesforce Data Cloud and improve customer relationships.

Retail Cloud

Boost your retail success with Salesforce Retail Cloud, delivering personalized omnichannel shopping experiences across every touchpoint, driving higher sales.

Why Choose Cymetrix As Your Salesforce Consulting Partner?

Our domain expertise goes beyond generics, creating tailored solutions that suit client's needs.

We understand industry specific challenges and infuse strategic guidance & best practices in our solutions.

We offer scalable and cross-functional solutions being part of an integral part of a multi-capabilty group.

Our agile partnership can help you seamlessly navigate intricate business transformations.

Salesforce Certified Consultants 

Your Trusted Salesforce  Partner

Workforce

Certifications 

FAQs

The cost of implementing a complete CRM can vary from business to business depending on factors, such as integrations, data migration, add-on applications, etc. To get an estimate, feel free to get in touch with our consultants.