Salesforce Case Study For Pharma Company
E-Commerce For Wholesalers
About Cymetrix Software
Cymetrix is a strategic Salesforce Partner . We have been empowering businesses globally with offices in San Francisco & New York (USA), Mumbai (India), and Reading(UK). We have talented and certified, technical and functional consultants on the complete Salesforce range of products namely Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Einstien Analytics, CPQ, Pardot, Commmunity Cloud & Mulesoft among others. We have domain expertise in Banking and Finance, Pharmaceuticals, Fintech, Manufactueing, E-commerce, Healthcare, Tech-Industry and Starups.
Case Study
Problem Statement
Company wanted to develop Global platform using Salesforce B2B Commerce Platform to enable Wholesales self service portal. Seamless integration was required with SAP.
Platform Used
Salesforce B2B Commerce Cloud, Experience Cloud, SAP, Service Cloud etc
- Development of Front office using Experience Cloud
- Development of Backoffice Supporting all Workflows and processes
- Development of LWC Components for Calendars and Notifications
- Implementation of Service Cloud in integration with Front office
- Integration with SAP
- Multi country implementation with locales for 14 offices
Results
- Consolidated global Wholesaler portal
- Self-serving feature reduce service time and satisfaction of Wholesalers
- Ease of handling issues from Wholesalers
- Reduced Order processing time
- Increased visibility to management
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